Free Delivery on all orders over £100
In these conditions "the Company" means 3B-IT Ltd. “the Customer" means the person, firm or company from whom an order has been received, to whom a quotation or estimate has been given or with whom the Company has a contract. “Special order” items are items ordered from a supplier, especially for the Customer.
These conditions shall form the contract between the Company and the Customer. Notwithstanding anything to the contrary in the Customer's standard conditions of purchase, these conditions shall apply except so far as expressly agreed otherwise in writing by the Company. No servant or agent of the Company has power to vary these conditions orally.
No returns will be accepted unless they are authorised beforehand in writing by the Company. Unless invoices specify "Sale or Return" the authorising of returns is at the absolute discretion of the Company. RMA valid for 7 days from date of issue. All returns shall be made at the expense and risk of the Customer unless otherwise authorised. Unauthorised returns will not be credited to the Customer and may be sent back to the Customer in each case at the Customer's expense. Under no circumstances will returns be accepted where goods have been supplied in excess of 12 months previously.
3B-IT offers a 30 day warranty on all products sold, unless covered by manufacturer’s warranty.
Advance replacements for DOA products currently available in inventory can be shipped immediately as a separately invoiced order and will be shipped on 3B-IT shipping account. When the defective RMA item is returned, the replacement order (which includes shipping charges) will be credited. However, if the returned item is in good working condition, a 20% restocking fee will be applied and the customer will be responsible for the replacement shipping charges.
Customers who receive goods damaged in shipping must notify the shipping agent and file an insurance claim. 3B-IT is not responsible for damages incurred in transit.
Items originally shipped to the customer on a pallet, must be returned to 3B-IT on a pallet.
Returns or replacements for shortages or discrepancies must be requested within 72 hours of receipt of order to guarantee receiving an RMA number.
3B-IT warranty begins from the date of the invoice. If no replacement product is available at that time, 3B-IT will issue a credit for the product only. 3B-IT will not issue credit for shipping. Returns are for replacement or credit and no cash refunds will be made.
RMA numbers are issued only after the customer provides the date, invoice number, part number, serial number and a brief description of the failure of the part to be returned.
RMA numbers are valid for 7 days from the date issued and will automatically be cancelled if the RMA is not received within this time. RMAs without a valid number will be refused. RMAs must be shipped on the customer's account. Any returns shipped ‘collect to 3B-IT’ will be refused.
RMAs should be returned in the original packaging where possible and shipped at the expense of the customer. Damaged returns will not be eligible for credit, unless the return was damaged in transit.
Returns tested by 3B-IT and found to be defective will either be replaced or credited. Returns tested by 3B-IT and found to be working will be charged a restock fee of 20% of the invoiced price of the product.
Good part returns must be received by 3B-IT on or before the 7th day or will be refused. No returns for good parts will be issued after 7 days. All good part returns are subject to a 20% restocking fee. Unauthorised deductions from invoice payments may result in an account being put on credit hold. Credit notes are issued from valid returns and should be referenced when used with a payment.
RMA numbers will be e-mailed to the customer.
RMA numbers must be clearly visible on the outer transit packaging and a copy of this form accompanying each package.
Static sensitive devices must be packaged in appropriate anti-static bags, otherwise warranty may be void.
Hard Drives, Motherboards, CD Rom drives and any circuit board type product must be returned with sufficient protection for transit, otherwise these may be rejected.
Items will only be accepted if complete in their original packaging, with documentation, drivers, cables and accessories originally sold with the product where applicable.
Items defaced in any way e.g. additional labels or markings on product or its original packaging which can not be easily removed will jeopardise the RMA validation.
All product returned for credit must be in fully re-sellable condition (3B-IT will determine if product is in resellable condition).
Advance replacements for DOA products currently available in inventory can be shipped immediately as a separately invoiced order.
All goods are supplied on the basis that the recommended or net retail price is subject to change whether before or after invoice without prior notification.
Claims for losses in transit, shortages, damaged or faulty goods must be submitted by the Customer to the Company in writing within 3 days of receipt.
All prices published by us or quoted by our representatives may be changed at any time without notice. All prices are subject to adjustment on account of specifications, quantities, shipment arrangements or other terms and conditions which are not part of the original price quotation. Prices are exclusive of all taxes imposed by any government authority, all of which taxes shall be paid by the purchaser. The purchaser is responsible for obtaining and providing to us any certificate of exemption or similar document required to exempt any sale from sales, use or similar tax liability. All prices shall be as specified by us or, if no price has been specified, shall be our price in effect at the time of delivery.
Payment terms are shown on the Statements of Account, and unless otherwise specified by the Company the period of credit commences on the date of the invoice.
The Customer shall pay strictly in accordance with such terms and the Company reserves the right to charge interest on overdue accounts of 4% above HSBC base rate, accruing daily. The Company reserves the right to terminate this agreement and/or withhold further supplies where the credit period is exceeded, or the Customer is in breach of any of these Conditions of Sale.
Any discounts or rebates can be withdrawn should invoices not be paid within the credit period given.
Property in and beneficial ownership of the goods shall remain in 3B-IT Ltd (notwithstanding delivery of such goods to the buyer) until the buyer has paid the full price of such goods. The risk in the goods shall pass to the buyer as soon as they are delivered by 3B-IT Ltd to the buyer's vehicles or his premises or otherwise to his order.
Save in respect of liability in respect of death or personal injury arising from negligence the Company will accept no responsibility for any damage caused by the supply of the goods or for the contents howsoever arising.
This Agreement shall be governed by and construed in accordance with the laws of England and the parties hereto submit to the jurisdiction of the English Courts.
From the time a purchase order is sent for ‘special order’ items, 3B-IT reserves the right to pass on any restocking or delivery charges to the Customer due to cancellation.
We reserve the right not to accept an order if:
• We do not have the stock to fulfill the order.
• If your payment was not authorised.
• If you have not complied with our terms and conditions of sale.
All delivery dates quoted at the time of your order are estimates. Whilst we make every effort to ensure that we honour estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed.
(unless otherwise notified): Settlement 30 days from invoice date
Special discounts are available if you are buying network products in large quantites.
We accommodate specific cable lengths.
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